Terms & Conditions
These terms and conditions apply to all orders placed by the customer with I dig denim AB, at www.idigdenim.com. Please read our Terms and Conditions carefully before placing any orders on www.idigdenim.com. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
1. In General
The Swedish Consumer Sales Act and the Swedish Distance Contract Act applies to all orders made through I dig denim AB. We only accept orders from those who are aged over 18 years, or have consent from parents or guardian. ”Customer” refers to a physical person.
2. Submitting your Order
You can submit your order of I dig denim’s products via our eShop or via email: [email protected]. You will receive an order confirmation email after you have submitted your order.
You are bound by your order from I dig denim’s webshop once the order has been submitted and confirmed on the website and via email. Once your order has been placed and you’ve received a confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there’s any mistake in registering customer contact or address details when placing the order, it is you responsibility to contact I dig denim customer service immediately via [email protected].
I dig denim reserves the right to refuse any order you place with us for any reason and we also reserve the right to only accept orders from those aged over 18 years old, or have consent from parents or guardian.
If an item goes out of stock while ordering we will contact you as soon as possible. When the item is back in stock we’ll send it to you if agreed to. You are able to cancel items that are out of stock by contacting our customer service via [email protected].
All prices and Swedish VAT (currently 25%), are stated in Swedish Krona (SEK). If, for any reason beyond our control the rate of VAT increases, or any other price changes occur, we reserve the right to add any increase to the final bill.
The amount you pay will be the price indicated plus any delivery charges, possible C.O.D. charges, billing charges or customs duty. Please note, that the recipient of any product shipped to a country where import duty or other taxes, fees and charges applied by local customs or other authorities, will be added.
Countries and business not subject to VAT, are exceptions and will be invoiced accordingly. Companies within the EU must enter their VAT number to ensure VAT deduction. A private individual in the EU pays swedish VAT (25%), a private individual outside the EU do not pay VAT.
Card payment we accept payment by Visa and Mastercard. The card payment is made via Klarna, Stripe or Paypal. All transactions are encrypted and 100% secure.
Invoice (Klarna) As a resident in Sweden you have the opportunity to pay by invoice, through our partner Klarna. An extra fee of 29 SEK is added when you pay by invoice. We only accept orders from those who are aged over 18 years, has a Swedish social security number, no records for payment default, no previous unpaid claims at Klarna, and when ordering you must use the address where you’re registered. We’ll ask you to state the invoice number when you make your payment. If your payment is late or is left unpaid, a penalty interest on arrears of 9% will be added to your invoice.
If any questions regarding payment and account, contact Klarna on +46 (0)8 – 120 120 00.
Information and Payment terms Klarna faktura/invoice: Klarna invoice legal terms
Account (Klarna) You can split your payment into installments. You can decide how much of the total amount of the final bill you would like to pay each month. Also, all your purchases are gathered in one invoice. An extra fee of 29 SEK is added for this service.
5. Delivery Delay
If a delivery suffers a delay or if the delivery only can be dispatched partially due to the goods not being in stock we will contact you as quickly as possible. We will take the greatest of care to be as accurate as possible when receiving and dispatching your order. If a delivery suffers an extensive delay (7 days or more) you are given the option to cancel your order.
There may occur situations that are out of our control and for some reason makes it impossible for us to fulfil an order, as for example if our suppliers cannot fulfil their obligations towards us. I dig denim reserves the right to not compensate customers during such circumstances or if it would have effect on delivery times.
Important! I dig denim cannot be held liable if the mail service or courier companies loose packages.
6. Shipping Fees
Note. Custom duties are not included in the delivery cost. We are unable to specify the exact amount of duties and possible taxes you will have to pay as these charges are decided by your local customs.
Sweden: 49SEK on orders under 700SEK. Orders over 700SEK qualify for free shipping.
Scandinavia/EU: 120SEK on orders under 3000SEK. Orders over 3000SEK qualify for free shipping.
Outside EU/ Europe: 200SEK on orders under 3000SEK. Orders over 3000SEK qualify for free shipping.
Rest of the world: 360SEK on orders under 4000SEK. Orders over 4000SEK qualify for free shipping.
There are no custom dutys on orders within the EU.
I dig denim is not responsible for shipping costs that may incur regarding the return of a product. Your order confirmation that you receive after placing your order is your warranty certificate. Always save your order confirmation.
I dig denim applies the Swedish Distance Contract Act. It means that you as a customer have the possibility to return your products within 14 days after you have received the item(s). The product(s) you return must be in perfect condition, and not worn, used or washed. Returns will only be accepted if the products are returned in their original packaging and with their original labels and tags attached.
Freight cost for your return is;
Outside EU/ Europe: 200SEK
Rest of the world: 360SEK
This will be deducted from your refund or invoiced if you don’t have a refund.
Refunds will be credited to your original method of payment.
Your package contains a Return and Exchange form. If your form is lost you can download and print a new one here.
Here you find the Return and Exchange form in Swedish.
The Swedish Consumer Sales Act applies to claims and complaints of I dig denim’s products. Hence, we change damaged or defect items without an extra fee of charge. Have in mind to not redeem a package from the post office that has visible defects, it may have affected the condition of your ordered items. If that’s the case, make a complaint to the post office immediately and ask them to return the package to I dig denim, with the reason for the return written on the package. Then drop us an email at [email protected], to inform about the complaint.
10. Uncollected Packages
You will have to pay shipping costs and possible C.O.D. costs for uncollected packages. DHL will notify your delivery to your e-mail and via text message if you state your mobile number in the ordering form.
Swedish customers: Important! The post offices have shortened their time for keeping uncollected packages to 14 days. You will be charged a fee, currently 250 SEK, for your uncollected packages. The fee will be debited in arrears. If you do not pay the fee your debt is forwarded to collection of debts services. No exceptions are made.
We will under no circumstances disclose any personal information without your consent. This also applies to email addresses
I dig denim AB cannot be held responsible for fault in content and pricing on the webpage.
According to the Electronic Communication Act which entered into force on the 25th of July, 2003, everyone who enters a website should be informed that cookies are being used. When you visit this website cookies (small files of letters and numbers) will be downloaded onto your computer or mobile or any other handheld device. These cookies are so called session cookies that will be used to keep track of your log in details (if you are logged in) and your shopping cart. Session cookies won’t be stored on your computer or mobile or any other handheld device for a long time, and will disappear when you close your browser.
Data security is important to I dig denim and we want to be transparent with our handling of your personal information. This policy applies to customers, network participants, and collaborators. It also applies to the use of our services. Personal data is information that is used individually or in combination with other services to identify a physically living person. For example, it may be a name, address, email address, photo or phone number.
Our policy determines how your personal data will be processed and protected.
WHO IS REGISTERABLE FOR YOUR PERSONAL DATA?
The Swedish company, I dig DENIM AB, is the controller of the personal data you send to us and is responsible for your personal information in accordance with applicable data protection regulations.
I dig denim AB
Gamla Flygplatsvägen 24
423 37 Torslanda
Business directory: Bolagsverket
WHY DO WE SAVE PERSONAL DATA?
Our primary purpose of the personal data we collect is to be able to fulfill the commitments we have towards you as a customer, but we also collect information from you that is currently not a customer of us but who chose to subscribe to our newsletter or meet us at trade fairs. I dig denim is responsible for the processing of your personal data in a safe manner and in accordance with applicable legislation.
WHY DO WE USE YOUR PERSONAL DATA?
We use your personal information to handle your online purchase on idigdenim.com by processing your orders and returns through our online services and sending you delivery status notices or in case of delivery of your items.
We use your personal information to handle inquiries from you, handle complaints and product warranty issues, as well as email, phone and social media support.
We use your personal information to manage your payments.
We also use your data to handle complaints and warranty issues regarding products.
Your personal information is used to identify you and to confirm that you have the statutory minimum age to conduct online purchases and to confirm your address with external partners.
We want to offer you different payment options and will analyze what payment options are available to you, as well as your payment history and credit controls.
We also use your personal information to send you promotional offers, information surveys and invitations via email, text messages, phone calls and letters.
We can also contact you if there is any problem with your order.
WHAT TYPES OF PERSONAL DATA DO WE HAVE?
We handle the following categories of personal data
* contact details such as name, address, e-mail address and telephone number
* payment details and payment history
* credit information
* order information
* all correspondence in customer service matters
* what products and offers you have clicked on
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal information forwarded to third parties is only used to provide the services listed above to you in order for companies to verify your address, to send you an order confirmation and to storage and distribution companies in connection with the delivery of your order. Payment providers for managing your payment. Credit reporting companies for identity and credit controls and collection agencies, and for distribution of physical and digital direct marketing.
Please note that many of these companies have an independent right or obligation to process your personal information.
We never forward, sell or exchange your data for marketing purposes to third parties outside of I dig denim.
ON WHAT LEGAL BASIS DOES YOUR PERSONAL DATA BE TAKEN?
Processing of your personal information is necessary to enable you to provide the service and deliver your order to you. The processing of your personal data is also based on your consent when you approve direct marketing.
HOW LONG DO WE SAVE YOUR DATA?
We keep your information as long as you are our customer.
We will save your data for direct marketing purposes until you withdraw your consent.
After that, your personal information is deleted.
YOUR RIGHT TO DRAW BACK PUBLICATION:
You are entitled to withdraw consent for processing personal data at any time and deny direct marketing.
If you do, I dig denim cannot send any more offers in the form of direct marketing or information based on your consent.
You can opt out of direct marketing by following the instructions in each marketing message.
HOW CAN YOU EXERCISE YOUR RIGHTS?
We take data protection very seriously and therefore we have customer service personnel who receive your requests regarding your rights listed above. You can always reach them at [email protected]
RIGHT TO COMPLAIN THE COMPLAINT
If you feel that I dig denim is processing your personal information in an incorrect way please contact us.